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FAQ

Power2 - SMS & IVR FAQ's and help centre

Here you should find all you need to know, If you cant find what you're looking for then please give us a call.

SMS

  • Can I buy credits online?

    Yes, we offer an number of options to buy credits online. Please contact your account manager to discuss your options.

  • Can I get advice and help composing a message?

    Yes, we have over 15 years experience with SMS marketing and although our solution is self managed we are always here to help.

  • Do I need to sign a contract or make any commitments Power2SMS?

    No, the only commitment you have with SMS is the number of credits you purchase to go on your account. Some inbound services will have a minimum commitment term however this is usually billed up front.

  • How many characters can a message be?

    A message can be as long as you need it to be, up to 7 concatenated message, however to keep cost to 1 credit per recipient you will need to keep the character count to 160 characters.

  • How much do sms credits cost?

    The cost varies depending on how many SMS you buy, or consume within a month. We also offer a price match policy, so please get in touch for a more detailed quote.

  • Is there a minimum purchase required?

    Yes although you can purchase as little as 100 credits at a time

  • What are the main reasons a number fails?

    There are a number of reasons for this

    1)Incorrect number format
    2)Handset is switched off
    3) Number is out of service
    4) Localised cell issues

    Power2 can not be responsible for any of these possible reasons for failure.

  • What is an SMS gateway?

    An SMS gateway is the way in which you can send or receive SMS messages using your computer, Our SMS gateway connections use direct country connections, We will not use grey routes.

  • Which countries does Power2SMS support

    You can send messages to pretty much any network/ country however the cost is different for all countries.
    We do not currently support sending to the USA

  • Why had my sender ID been overwritten?

    Due to local restrictions in some countries, your sender ID cannot always be set as your company name or number etc. Sender IDs can be overwritten to long codes, short codes, or generic alpha IDs, depending on the destination, this is out of our control.

  • Why would my message be costing me more than 1 credit?

    There are a few reasons for this.

    1) You have used more than 160 characters, please bear in mind we will automatically add an opt out for all marketing communications.
    2) You have a mix of uk and international numbers in your contacts
    3) You are using some of our tracking services or attachment features within your messages

  • Will my SMS credits expire?

    No, your credits stay on your account for as long as it takes you to use them. If credits are on your account and remain unused for over a year, the value of your credits may go down if we’ve had a price increase. If your credits are on your account unused for over 2 years we reserve the right to close your account and remove unused credits.

IVR

  • Can I build a bespoke solution?

    Yes, in fact this is what we encourage. We believe every client has varying needs and therefore no one solution can fit all